The plaintiff, Nerses Meguerditchian, was initially employed by FedEx in 1991 as a technician who repaired vehicles and ground equipment operated by the company. In 2011, the plaintiff injured his back while working on a vehicle, but participated in FedEx's temporary return to work program following his injury until April 2011 when he ceased working altogether. Aetna, the administrator of the plaintiff's short-term disability benefits program, denied the claim as untimely because it was submitted 99 days after the start of disability, and Aetna maintained that the claim had to be submitted within 60 days of the injury. The plaintiff appealed and outlined several reasons why he delayed submitting his claim; however, Aetna upheld its denial of benefits. Meguerditchian then filed suit; and the district court overturned the denial.