Following market conduct investigations performed by the insurance departments of the States of California, Maine, and several other jurisdictions, in May 2013, the CIGNA companies that administer long-term disability insurance benefits (Life Insurance Company of North America, Connecticut General Life Insurance Company, CIGNA Life and Health Insurance Company, and other affiliated companies) entered into a regulatory settlement agreement with several state insurance regulators. The agreements require significant restructuring of claims handling, use of outside physicians in assessing claims, and standards for consideration of concurrent Social Security disability determinations, among other requirements. A copy of the agreement is available here – Regulatory Settlement Agreement.
For further information, or to obtain a copy of the underlying market conduct study report, contact Mark DeBofsky – [email protected]